Becoming a Digital-first Organization
Sandya Magge | Head of Digital Service, Samsung
It is not only great products that keep a customer coming back to a company, but exceptional customer service that drives loyalty. The vast majority of customers are looking for customer support in digital. In order to keep pace with this demand, we need to be available and responsive in the channels where customers are living and breathing. We also need to effectively represent the diverse needs of our customers. This session will share experiences and learnings of leading digital transformation and shaping change at a large global company.