
Daniel Lemin is a trusted advisor and bestselling author on reputation management, digital marketing, and social media customer service. As an early member of Google’s global communications team Daniel led the launch of products in North America, EMEA, and Asia Pacific. He is the head of consulting at Convince & Convert, a digital-marketing and customer-experience strategy firm serving organizations such as the United Nations, Comcast, Hilton Worldwide, Best Buy, and 3M.