Designing for Turing: Voice, AI, and the Future of CX

August 4, 2019

Jason Snook | CapTech Consulting

Much of UX and Design work in the past has been about presenting semi-static content and transactional functionality on screens of varying form factors. Today, with Voice and AI, all the typical interaction patterns need to be reevaluated. Use cases that weren’t even previously feasible now have to be considered. And the very nature of the content and functionality CX practitioners are designing for is in flux like never before.