Talking to Technology: How Voice Can Improve Your Customer Experience

Voice assistants and chatbots are becoming prominent across many varied domains in the tech industry. The underlying technology for these bots has become so powerful that we can begin relying on them to understand our requests. When the technology becomes powerful we must begin to figure out how they are the most advantageous to users. After this session, you’ll be able to:

• Better understand natural language technology and how to utilize it
• Avoid frequent pitfalls of natural language solutions
• Deliver your brand and personality to customers through voice